Crowne Plaza Newark Airport, an IHG Hotel

The hotel itself was very good, clean, well maintained, good value and well air conditioned.

The hotel served the purpose of our stay, that is, a place to stay between flights. We choose it as it had a restaurant and free shuttle to and from the airport and included breakfast. The bed was wonderfully comfortable and very large. The room and decor were a little "tired" but this seems to be the norm all over the US for this level of accommodation. We ate at the restaurant and it was fine, average prices and a fair selection of meals, staff in the restaurant and bar were very nice. Breakfast was reasonable with the usual buffet choices. Shuttle worked out well, drivers very helpful and friendly and in the morning passengers were dropped at relevant terminals which was really great.

location & airport shuttle service

The staff were incredible. Starting with Gladys upon check in, she was there alone dealing with a challenging situation due to flight cancellations and people showing begging for rooms. Gladys was remarkable. Her colleague, Molly, was equally amazing the next day- and, it was Molly who helped me in the phone before arrival. The security officer, whose name I do not know was another unbelievable team member, she went out of her way to rectify a situation with transportation that literally would have meant missing a flight had she not gone the extra “5 miles” to make things happen.

The breakfast was excellent. Maybe the highlight of my stay. The staff was incredibly friendly and helpful. Thank you!