Crowne Plaza Newark Airport, an IHG Hotel

We had a good stay. We chose this hotel because we arrived at Newark Airport quite late around midnight and got to the hotel around 1–2 AM. Initially, we were a bit hesitant due to some less-than-positive reviews, but thankfully, our experience turned out to be much better than expected. Before we even checked in, we contacted the property through Booking.com, and the response was prompt and helpful. Denise Daniel, the Front Office Manager, responded. Even though he was out of the office when I first messaged, he replied as soon as he returned. He guided us on how to use the airport shuttle, which was very convenient the shuttle arrived quickly, and the driver was helpful. The receptionist on duty when we arrived was quite helpful, even though at first glance she seemed a bit stern. She turned out to be friendly and efficient. I can’t recall her name but she was from the Philippines. She handled our check-in smoothly, explained the breakfast (starts at 6 AM). If it’s not included in your booking, you can pay for it separately. The floor we stayed on had a vending machine and an ice machine, which was convenient. We stayed for two nights, and everything went smoothly. The location is also decent it’s about a 10–20 minute Uber ride to Newark Penn Station. From there, you can take the train to the World Trade Center and explore NYC by walking.

Rooms were amazing stood on the 8th floor one night the 11 th floor the next night and both rooms were amazing… big thanks to the breakfast staff and chef for the amazing breakfast and the kindness of each one of them and big thanks to the staff from the bar that made sure me and wife had anything we needed… view was amazing definitely would come back and stay at this hotel my wife already recommended it to a couple of her clients as she a nail tech.

The hotel was everything you’d expect from a Crowne Plaza in New York – clean, comfortable, bright, and well-maintained. We loved our room and had a great experience overall. But a special thank you goes to the shuttle driver who took us to the airport. We were running late for our flight, and he did everything possible (and more!) to get us to check-in on time. On top of that, he was clearly a genuinely kind person who truly cares about people and takes pride in representing the hotel

The front desk personnel were very professional and handled all of our needs including helping us with parking the next morning, late checkout, checking luggage, recommending a restaurant for lunch. Except for some wallpaper that was coming off the wall in the bedroom, the property was very well maintained and looked beautiful. We were very pleased and would definitely stay there again if we were flying out of EWR. We really appreciated the Keurig coffee in the room. Loved the bedding and the thick towels. Also liked the toiletries in the pump bottles in the bathroom. Staff members were very friendly even the housekeeper, Gary, who was vacuuming the hallways. Lobby was beautiful and very clean and modern - gave us a good feeling when we first entered the hotel..

This was a perfect place to crash before an early morning flight. The shuttle to the airport runs every 30 minutes and it drops you at the Air Train (factor that into your timing). The room was big enough to a final repacking of suitcases. Check in and check out where super fast. I don't think there's much food around but I think it's easy enough to order delivery.